Privacy Policy

Privacy Policy

Last Updated: 1st October 2024

Introduction

At North Horizons Solutions, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website and services. This policy complies with the General Data Protection Regulation (GDPR) for users in the United Kingdom and Europe.

1. Data We Collect

We may collect and process the following types of personal data:

   •   Personal Identification Information: Name, email address, phone number, company name, and job title.

   •   Usage Data: IP address, browser type, operating system, pages visited on our site, and time spent on those pages.

   •   Communication Data: Any correspondence you send us via email, forms, or other communication methods.

2. How We Collect Your Data

We collect personal information from you when you:

   •   Visit our website.

   •   Complete forms on our website (e.g., contact forms, newsletter sign-ups).

   •   Communicate with us via email or other communication channels.

   •   Interact with our services, including consulting and advice inquiries.

3. Legal Basis for Processing

We will only process your personal data when there is a legal basis for doing so. This includes:

   •   Consent: When you voluntarily provide your personal information to us.

   •   Contractual Necessity: To perform the services you request from us.

   •   Legitimate Interest: To improve our services, website functionality, and user experience.

   •   Compliance with Legal Obligations: Where necessary to comply with laws or regulations.

4. How We Use Your Data

We use your personal data to:

   •   Provide consulting services and respond to inquiries.

   •   Personalize your experience on our website.

   •   Improve our website and services based on your feedback and interactions.

   •   Send you relevant information, updates, or marketing communications (with your consent).

   •   Ensure compliance with legal requirements.

5. Sharing Your Data

We will not share your personal data with third parties unless:

   •   It is necessary for the provision of our services (e.g., sharing data with business partners or subcontractors).

   •   We have obtained your explicit consent.

   •   We are required to do so by law or legal process.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption, access controls, and secure data storage solutions.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. If you request deletion or withdraw your consent, we will securely delete your data unless we are required to retain it by law.

8. Your Rights

Under the GDPR, you have the following rights:

   •   Right of Access: You can request a copy of the personal data we hold about you.

   •   Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.

   •   Right to Erasure: You can request the deletion of your personal data where there is no longer a legal basis for retaining it.

   •   Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

   •   Right to Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format.

   •   Right to Object: You can object to the processing of your personal data for direct marketing or other legitimate interests.

To exercise any of these rights, please contact us at [contact information].

9. Cookies

Our website uses cookies to enhance your browsing experience and collect information about how you use our site. For more information on how we use cookies and how you can control them, please see our [Cookie Policy].

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

North Horizons Solutions

The Cottage, Rough Lee Road, Accrington BB5 2LR

david@northhorizonssolutions.com

Phone: 07496 859673

Data Protection Officer (DPO): If required, please contact our DPO at [DPO Contact Information].

This policy applies to the United Kingdom and European Union in compliance with the GDPR.